1. Membership renewal
All paid MacroRadar plans are automatically renewing subscriptions. Monthly plans renew each month and annual plans every 12 months unless canceled before the next charge. Stripe displays the exact amount, currency, frequency, and date before purchase.
MacroRadar will send a notice to the registered email at least five calendar days before automatic renewal. Keep the email current and check the spam folder.
2. How to cancel
- Open the Stripe membership portal from this page or the MacroRadar home page.
- Enter the email address used for payment.
- Select the MacroRadar subscription and confirm cancellation.
There is no cancellation penalty. Cancellation stops the next renewal. Uninstalling MacroRadar Pro, leaving Discord, or no longer attending sessions does not cancel billing; cancellation must be confirmed through the portal. If the portal fails, immediately contact contacto@macroradar.mx from the purchase email.
3. What happens to access
Unless applicable law or a binding resolution requires otherwise, you retain the benefits of the purchased plan through the end of the paid period. After that:
- Paid Discord roles are removed and the account retains only free Discord access.
- MacroRadar Pro becomes unavailable if it was included in the plan.
- Monthly Standard and Premium points and levels are retained so progress can resume when returning with the same account.
- Only Annual Standard and Annual Premium keep all 10 training levels during the active membership. Annual Community, Annual MacroRadar Live, and Annual MacroRadar PRO keep only their own described benefits.
Cancellation does not convert remaining time into credit and does not automatically change the membership to another plan. Contact support before making a new payment if you need help migrating plans.
4. General refund policy
Because digital access and membership benefits begin after payment validation, paid periods are non-refundable for lack of use, non-attendance, trading losses, lack of participation, inability to advance a level, or change of mind, except where applicable law provides a different right.
A request will be reviewed when circumstances include:
- A duplicate charge or an amount different from the amount accepted.
- A charge after a properly confirmed cancellation.
- MacroRadar’s failure to deliver the purchased service.
- An unauthorized transaction, subject to the corresponding verification process.
- A refund, credit, or reversal required by law.
When approved, a refund is normally returned to the original payment method. Processing time depends on Stripe, the bank, and the payment network.
5. Unrecognized or incorrect charges
Before filing a bank dispute, contact us so we can identify the charge and seek a solution. Send the email used in Stripe, date, amount, and a description. Never send full card numbers, passwords, or security codes.
Reporting an unrecognized charge does not waive rights against your financial institution. MacroRadar may temporarily suspend associated access while a refund or chargeback is investigated.
6. Support and clarification
For cancellation problems, incorrect charges, or refund requests, email contacto@macroradar.mx. Include the purchase email, plan, approximate date, amount, and Stripe receipt or invoice ID. Screenshots must hide sensitive information. Never share passwords, verification codes, full card numbers, CVV, or bank access.
Our target initial response is 24 to 48 business hours. Fraud or unrecognized-charge reports receive priority and are normally reviewed within 12 business hours. Final timing may depend on Stripe, a bank, or the payment network.
This policy supplements the Terms and conditions and does not limit non-waivable consumer rights.